Everything New Mexico Biomedical Services publishes on dialysis equipment field service in one place: the full service overview, the related services we provide, and the locations we cover.
This is the index for dialysis equipment field service. If you already know which service you need, go straight to it below; if not, the full overview explains what each one covers.
The measure of field service is first-visit resolution. A second trip for a part that could have been anticipated is downtime the facility pays for twice.
Technicians are qualified for the equipment they touch, and the qualification is on file rather than asserted.
Field service means the technician comes to the equipment, which is the right model for devices that cannot leave the department without cancelling a day's work. It puts a premium on arriving prepared.
On-site work has to fit around clinical operations rather than the other way round. Scheduling around the theatre list is part of the job, not a favour.
Work is performed to manufacturer specification and the applicable regulatory standard, and the record says which one was applied.
Every visit produces documentation an inspector can read without a translator: what was done, to what standard, by whom, and when it is next due.
Findings are reported plainly, including the ones that mean a device should be taken out of service.
On-site work has to fit around clinical operations rather than the other way round. Scheduling around the theatre list is part of the job, not a favour.
Pricing is quoted against a defined scope, and a change to the scope is a conversation before it is an invoice line.
Gaps in a maintenance record are read as gaps in maintenance, whether or not the work was done. The paperwork and the work are the same obligation.
There is no charge for the conversation that establishes whether you need this service at all.
Current developments in dialysis equipment field service, with sources for further reading.
